Heath Factory Service Repair

Instrument Repair

Heath’s instrument repair centers have been developed to provide quick turnaround, high quality services at affordable prices for all your repair and calibration needs. All of our services are performed by highly trained and qualified Heath instrument repair & calibration specialists.


We calibrate your instruments using NIST traceable standards to original factory specifications in order to ensure product reliability and high performance.

Preventive maintenance

Heath offers a preventive maintenance program for all its instruments to ensure their un-interrupted operation and extended life. We can customize a preventive maintenance program to fit your needs. Please contact your Heath sales representative for further information.

Get quick turnaround and minimize downtime

With multiple locations strategically positioned across the United States our customers have the flexibility to choose the service center that is closest to them. Lean Processes and multiple repair facilities enables Heath to provide quick turnaround time on repairs and minimize your equipment downtime.

For international repairs please contact the distributor who you purchased your instrument from for repair information.

Please click here to locate the closest repair center and download the appropriate repair form.

RMLD First Responder (RMLD-FR™)

The RMLD – First Responder (RMLD-FR™), allows for the rapid scan of standard venting points inside a structure from a safe distance to establish the presence of methane gas by first responder and fire service personnel. The instrument is based on Heath Consultants’ popular RMLD legacy and RMLD-CS™ designs with many of the same functionality and features as the RMLD-CS version but with a streamlined user interface.

Most often, first responders/fire service are called to address fire and major natural gas emergencies, using equipment that places them too close to possibly harmful structures.

The remote detection of the RMLD-FR enables the operator to shine the beam through most windows, providing them a visual and audible signal regarding the presence of methane gas. This rapid scan allows first responders to make quick decisions and establish control of the gas and ignition sources if a detection is present.

The RMLD-FR features include:

  • Self-Test
  • Spotter laser
  • Lightweight
  • Color camera
  • Graphical user interface
  • GPS
  • Bluetooth BLE
  • WiFi
  • Dual battery charger
  • Ergonomic housing
  • Replaceable and rechargeable battery
Therm-App TH - Thermal Imaging Camera

Therm-App® TH Thermal Imaging Camera

The innovative Therm-App® TH transforms an Android smartphone into a professional, highly capable and constantly evolving thermography tool. Take accurate temperature measurements, share the images and videos quickly and easily. Key features include manual and auto temperature scales, multiple color palettes, threshold hot/cold marking, instant sharing, professional PC analysis and reporting software and more.

384*288 Pixels of Superb Image Quality
With its large thermal sensor and high 384*288 pixel resolution, Therm-App® TH provides excellent performance. Therm-App® TH provides you with the best image quality needed for your professional requirements.

Compact and Lightweight
Why use cumbersome, costly and complex tools, when you can opt for an affordable and convenient device coupled with outstanding performance? Therm-App® combines all the advantages of high quality thermal sensors with the powerful computing power of Android devices. All these benefits are packed in a compact and lightweight thermography tool.

User Friendly, Touchscreen Advantages
Leveraging modern smartphones’ high quality, high definition, and responsive touchscreens, Therm-App® TH for thermography provides the best user experience a professional thermal imager can provide. With Therm-App® TH for thermography, you get instant, high quality images and touchscreen performance you can trust.

Update Your Thermographic Data — On Time
Now you can use your smartphone to update your thermographic data instantly, enabling you to provide fast, efficient, and effective service. Therm-App® TH saves you time by enabling thermal images and videos to be uploaded to DropBox or emailed from the site. Now your data can be up to date, all the time.

Professional Thermographic Analysis & Reports
Therm-App® TH’s professional software features a full set of radiometric capabilities, enabling you to organize and evaluate infrared images and generate in-depth reports.

Get Therm-App Updates via Google Play

With Google Play, your Therm-App® TH application will be updated with new features as soon as they’ve been released. Now staying up to date is easy — and doesn’t cost you extra. Therm-App® TH offers ongoing value long after purchase.

Bar Hole Purger

Designed specifically shorten your time in pinpointing gas leaks. Depending on the type of soil, the Heath Bar Hole Purger will remove 8 to 12 cubic feet of soil atmosphere or gas per minute at 80 lbs. operating pressure. The Purger is available without a gauge or with a vacuum gauge that provides a visual indication of the Purgers’ operation.

EI-5 Ethane Gas Identifier

EI-5 Ethane Gas Identifier

The EI‐5 Ethane Gas Identifier is a portable combustible gas analyzer designed to differentiate between gas distributed by a utility and naturally occurring gas often present in the ground or subsurface structures. Ethane is present in significant concentrations in distributed natural gas but is not present in naturally occurring gases such as marsh gas, soil gas, landfill gas, and sewer gas. This makes ethane an excellent “tracer” in determining the presence of distributed versus naturally occurring gas. The EI‐5 detects and separates the ethane content in a natural gas sample to approximately 20 ppm.
Ruggedly constructed for field applications, the Heath Ethane Identifier is relatively unaffected by ambient temperature conditions, and will operate approximately 12 hours. Usually, the detection and analysis of ethane is accomplished in a laboratory by using a gas chromatograph. There are, however, specific occasions when it is impossible or impractical to “trap” a sample and send it to a laboratory. The Heath Ethane Identifier fulfills this requirement with quick, accurate indications, right in the field. It has a built-in pump, data-logging, export capabilities and color graphical display. The EI-5 can detect Ethane in a 800 ppm sample of natural gas  containing 2% Ethane by volume.


ODORATOR 2™ - Odor Intensity Test Instrument

The Heath ODORATOR 2 is an odorization survey audit system or odor intensity test instrument that with proper use fulfills D.O.T. Code 192.625 requirements. This state-of-the-art, portable, electronic, GNSS based audit system is an ideal tool for customer service personnel and other individuals determining odor intensity levels within a gas distribution or transmission systems.